Cancellation Policy for Hermes Residence
Introduction This policy outlines the terms and conditions for canceling/changing reservations at the accommodation. Adherence to this policy is essential for ensuring transparency and fair treatment for both guests and the property owners.
Cancellation Terms Guests can cancel their reservation according to the following terms:
- For non-discounted bookings: Free cancellation up to 30 days before the arrival date.
- For bookings with a 7% discount: Non-refundable rate.
Cancellation Procedure Cancellations can be made through the booking platform or by directly contacting the property owner. Guests should receive a cancellation confirmation via email or written message.
No-Show In case a guest does not show up on the arrival date, the total amount of the reservation will not be refunded.
Changes to the Reservation Changes to the reservation (such as date changes) are subject to availability and may incur an administrative fee. Requests for changes must be made at least 14 days before the original arrival date.
Special Cases In cases of emergencies or force majeure (such as natural disasters, medical conditions), guests can request a flexible cancellation policy. The property owner reserves the right to review each case individually and may offer a refund or the possibility of rebooking.
Refunds All refunds will be processed within 14 days from the cancellation date, using the same payment method used at the time of booking.
Contact For any questions or assistance regarding the cancellation of a reservation, please contact the customer support team via email or phone.
